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SMBs Discover Affordability, Flexibility of Internet Phone Service

Many small to medium-sized businesses (SMBs) have turned in recent years to Internet phone service as a way of saving money on toll charges. Because Internet phone service sends voice signal over IP networks as digital packets, providers are able to charge less per minute that with traditional phone service.

In looking at Internet phone service as a way of saving money on calls, SMBs have discovered other cost benefits as well. Internet phone service, is typically easier to deploy and manage than a tradition phone service. Also, Internet phone service introduces more features and more flexibility for the same or a lower price as traditional phone service.

In fact, Internet phone service can provide what amounts to a virtual business phone system. The "virtual" part of this type of Internet phone service refers to the fact that the provider owns and manages all necessary hardware, sans the desk phones. Voicemail, call forwarding, extensions and other Internet phone service features can be accessed from any location, from any phone.

The "virtual" nature of such an Internet phone service introduces a new level of communications flexibility for SMBs. Small business owners and employees can use the Internet phone service to be more accessible to customers. The Internet phone service also enables SMB employees to keep working as normal even if they're traveling or at their home offices.

An Internet phone service like that offered by RingCentral provides a variety of communications functions, centralized in a "virtual," Web-based management interface. These Internet phone service features include 800-number, voicemail, call forwarding and screening, and even faxing.

Two other Internet phone service features that SMBs typically find invaluable are FindMe and FollowMe. The first of these Internet phone service features allows routing of calls to a particular number to several other numbers - either in sequence or simultaneously. Thus, for example, a customer who calls the 800-number associated with the Internet phone service may be automatically routed to several different extensions in turn until someone picks up.

FollowMe is an Internet phone service feature that provides priority routing of calls to one particular number. This Internet phone service feature can be configured on-the-fly in situations where an SMB employee's regular phone is not available. For example, while traveling the user could use the Internet phone service interface to temporarily configure call forwarding to the desk phone in a hotel room because cell phone service is not available in the area.

These are just a few examples of how Internet phone service makes communications more affordable and more flexible for SMBs. Internet phone service turns business communications into a streamlined, easy-to-manage part of staying in touch with customers.

Mae Kowalke previously wrote for Cleveland Magazine in Ohio and The Burlington Free Press in Vermont. To see more of her articles, please visit Mae Kowalke's columnist page.

Internet Phone Service a Good Option for Small Businesses

With an Internet phone service like the one offered by RingCentral, small businesses can more easily manage their phone systems. An Internet phone service provides all the features and functions of a regular phone system. But, an Internet phone service is most likely both simpler to administrate and less expensive.

For small businesses seeking to present a professional image to customers, an Internet phone service is an excellent choice. With an Internet phone service, professionals and small businesses get access to robust phone features in the office and on-the-go.

An Internet phone service works like a virtual phone system, with browser-based administration. The Internet phone service gives customers access to you from one central, toll-free number regardless of your location.

The Internet phone service from RingCentral is set up as a series of extensions branching off from the main toll-free company number. So, for example, the Internet phone service might route extension 101 to the CEO in Los Angeles, extension 100 to the call center in Nevada and extension 103 to the billing department in Chicago.

An Internet phone service gives small business owners and professionals anywhere, anytime access to voicemail and faxes, too. RingCentral's Internet phone service also includes value-added features like incoming call rules and outbound VoIP with DigitalLine.

By using an Internet phone service, a small business gains a new and simplified way of managing communications. No hardware is needed for the Internet phone service, beyond the desk phones, cell phones and computers already in use.

Another advantage of an Internet phone service is that it easily grows as your business grows. Adding extensions to an Internet phone service is easy, and doesn't require expert staff to perform moves, adds and changes.

In short, for many small businesses, an Internet phone service is very often the best option. That's because an Internet phone service hits the sweet spot between robust features and affordability.

Mae Kowalke previously wrote for Cleveland Magazine in Ohio and The Burlington Free Press in Vermont. To see more of her articles, please visit Mae Kowalke's columnist page.

Internet Phone Service

Internet Phone Service is becoming an increasingly common choice among both consumers and businesses for its advanced capabilities and lowered costs.

Choosing Internet Phone Service over traditional phone service is a smart choice for anyone who wants to benefit from reduced telecommunications bills and savings on international calls as Internet Phone Service offers lower rates than a traditional phone service provider.

Internet Phone Service has evolved over the years to now offer high quality sound and a dependable connection.

With the proliferation of broadband connections and Internet usage, choosing an Internet Phone Service makes more sense than ever now.

With an Internet Phone Service, a broadband Internet connection replaces traditional wired phone service and offers features like the ability to have caller ID, voice mail, call blocking and call forwarding.

For business users, Internet phone service has grown in particular importance as it offers a professional, more productive and profitable way to communicate. RingCentral's Internet Phone service offers advanced functions and tools for businesses including: toll free numbers that help make businesses look more professional, local numbers that help save on inbound calls, call screening and answering rules, and a number of other advanced features.

Internet Phone Service from RingCentral for a big business image and all the functionality of an expansive hardware PBX for just pennies a day.

Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi's columnist page.

Internet Phone Service: Look Hard, But Don't be Afraid to Leap

Entrepreneurs considering entry into the world of Internet phone service may be having second thoughts these days. In the wake of high-profile flameouts like Sunrocket and poor stock performance from the likes of Vonage, anyone looking to become a provider of Internet phone service might have good reason for pause. And yet, one should never judge a book by its cover. A closer look at the Internet phone service market shows some positive signs. According to market researcher In-Stat, the global consumer Internet phone service market experienced major year on tear growth from 2005 to 2006. The forecast posits that by 2011, 38% of broadband households worldwide will subscribe to some form of Internet phone service.

The research also shows revenue growth of Internet phone service to nearly $44 billion over the next five years.

But the consumer market speaks to just one side of the opportunity in Internet phone service. There is the business market as well.

One company addressing this space is RingCentral, a leading provider of web-based communications products for small businesses. Recently the company demonstrated integration of its Internet phone service with Microsoft's Office Live platform.

The goal of the demonstration was to show business customers that integrating with Office Live would enable them to manage components of their RingCentral Internet phone service from within Office Live. Examples includes the ability to add 'click-to-call' capabilities to their Web site, accessing detailed call log information, listening to voicemail, viewing faxes and more.

According to Jay Blazensky, vice president of strategic partnerships at RingCentral, 'Partnering with Office Live makes it easy and affordable for small businesses to establish a professional image over the phone and the web.'

Partnering with market leaders like Microsoft, whose products and services are already found in most businesses, shows that Internet phone service indeed has a place in today's business environment.

The point is that opportunities exist in the nascent Internet phone service market. Research shows that as customers become more familiar with the technology and more accepting of Internet phone service, the market will soar. So if you are an entrepreneur looking at Internet phone service, don't despair. Look to the examples set by successful players in the space, and look away from the headlines that highlight only the negative news in the Internet phone service market.

Greg Galitzine is editorial director for TMCnet.